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Cannot Find the Update File (SU-41350-3) | Fixed by Experts

Alex Ortiz
By Alex Ortiz Add a Comment

Hey there, PS4 gamers! Have you ever tried to update your PS4 and got a baffling error message that says [SU-41350-3]? It usually comes with a message saying: “Cannot find the update file.” This can pop up when you’re in Safe Mode and restarting your PS4 in the middle of an update. It’s like your PS4 is playing hide-and-seek with the update file and just can’t find it!

So, you might be wondering, why does this happen, and more importantly, how can you fix it? Good news – fixing this error is actually pretty simple. But before we dive into the solution, let’s get a better understanding of why this error pops up in the first place. Stick around, and I’ll guide you through it! 🎮🛠️

Why Does Error [SU-41350-3] Happen?

Alright, let’s figure out why this pesky error [SU-41350-3] shows up when you’re trying to update your PS4. It can be due to a few different reasons, but don’t worry, most of them are pretty easy to fix. Let’s break them down:

  • Downloading the Wrong File: Ever get confused with too many options? On the official PS4 update page, you have two choices: the full installation pack or just the update patch. Sometimes, you might accidentally download the full pack instead of the update patch. Double-check to make sure you’ve got the right file.
  • Oops, Corrupted Download!: Ever had a file get messed up when downloading? This can happen due to a shaky internet connection or issues with your storage device. If this happens, just safely unplug your USB, plug it back into your computer, and download the update file again. Then, cross your fingers and try it on your PS4.
  • Where Did You Put That File?: PS4 is picky about where you store the update file. It needs to be in a specific folder path: /PS4/UPDATE/ (and yes, it has to be in all caps). First, make a folder named ‘PS4’ on your USB, then inside that, make another folder named ‘UPDATE’.
  • Don’t Rename the File!: The update file needs to keep its original name: PS4UPDATE.PUP. If you change it, your PS4 will just scratch its head and not recognize it.
  • USB Issues?: Sometimes the USB you’re using might need a little TLC. I’ll tell you more about that in a bit.
  • Problem with PS4’s USB Connection: If there’s an issue with your PS4’s USB slot, you might need to call in a tech expert for help.

These are the usual culprits behind Error [SU-41350-3]. Next up, let’s explore how you can outsmart this error and get back to gaming! 🕹️👾

Fixing Error [SU-41350-3]

Got that Error [SU-41350-3] again? Let’s roll up our sleeves and fix it! First things first, we’re going to assume your USB device is in good shape. You can check its health by connecting it to a PC and running a performance test.

Now, it’s time to download the correct update file. If you’re setting up a new hard drive or have just formatted your PS4’s hard drive, you’ll need the full package update file. But if you’re just updating manually, the update patch is what you’re looking for.

Make sure your update file is in perfect condition – no changes, no damage. And remember, it’s crucial to store it in the right folder path on your USB: /PS4/UPDATE/.

Next, completely power off your PS4 and unplug it for about 15 seconds. Do the same with your USB storage device. After the short break, plug everything back in. Fire up your PS4 and see if it works.

If you’re still seeing the “Cannot Find the Update File (SU-41350-3)” message, we might be dealing with a hardware issue. Let’s hope it’s not too serious and start by checking the USB storage device.

Clean the PS4 USB ports

A dusty or dirty USB port on your PS4 could be the troublemaker. Grab a small spray bottle, fill it with isopropyl alcohol, and gently mist the ports. A toothbrush can then be used to gently clean them out. This method works wonders for dirty ports.

Switch the USB Port

Sometimes, it’s as simple as the USB port being a bit finicky. Turn off your PS4, then try plugging the USB into a different port. It’s a quick and easy step that could solve the whole problem.

And remember, don’t swap USB ports while your PS4 is on. Safety first!

Maintain the USB Storage Device

Dealing with Error [SU-41350-3] on your PS4 can sometimes point to an issue with your USB storage device. Don’t worry, though, there’s a way to fix it!

The secret sauce here is to give your USB device a full format (not just a quick one) on your PC. This deep clean gets rid of any bad sectors and brings your USB back to its best shape. Remember to format it in either FAT32 or exFAT file systems, because those are the only ones your PS4 likes.

  • If you’re using a USB flash drive bigger than 4GB or an external HDD, go for exFAT.

Formatting Steps on Windows 10

  • Plug In Your USB: Connect it to your PC.
  • Open Disk Management: Click the Windows icon, type “Disk Management,” and open it.
  • Initialize Your Disk:
    • Right-click the disk labeled ‘Offline’.
    • Choose ‘Initialize Disk’.
    • Pick GPT for drives over 2 TB, MBR for those under 2 TB.
  • Create a New Volume:
    • Right-click the ‘Unallocated’ space.
    • Select ‘New Simple Volume…’ and follow the instructions.
  • Format Settings:
    • File System: Choose exFAT for compatibility with Windows, Mac, and PS4.
    • Allocation Unit Size: Default.
    • Volume Label: Name it something memorable, like “Studio Hard Drive”.
    • Important: Uncheck “Perform quick format” for a full format.

A full format is thorough. It doesn’t just delete the file structure but also overwrites your data and checks for any bad sectors. It’s like giving your USB a complete health check-up.

Once you’ve successfully formatted your USB, remember to save the update file in the correct path (/PS4/UPDATE/). Now, try updating your PS4 again. Fingers crossed, this should fix Error [SU-41350-3], and you can jump back into your gaming world!

Change the USB Storage Device

Sometimes, the USB you’re using might seem perfectly fine, but it could still be the root of the problem with Error [SU-41350-3]. There might be issues hiding under the hood that you can’t see. So, what to do?

Switch to a New USB: Grab a different USB storage device and give it a shot. This could be the simple solution you need to get rid of that annoying error message.

The PS4 Needs Maintenance

If you’ve tried everything and that stubborn “Cannot find the update file” message with error code [SU-41350-3] is still there, it might be time to consider that your PS4 itself needs some attention.

PS4 Maintenance Time: It’s possible that there’s something up with the PS4’s USB connection. This isn’t something you can fix on your own, so it’s best to get a professional to take a look. An experienced tech can run special tests to figure out exactly what’s wrong.

Reach Out for Help: Contacting PlayStation Customer Support Service is a great next step. They can offer guidance and suggest what to do next. Don’t worry, they’re there to help get you back to gaming as soon as possible.

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