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PlayStation Network Sign-In Failed | Error (WS-37469-9)

Alex Ortiz
By Alex Ortiz Add a Comment

Hey there, fellow gamers! Have you ever tried to sign into your PlayStation and got a frustrating error message? You’re not alone! This error, known as “WS-37469-9,” pops up and suddenly, you can’t sign into the PlayStation Network (PSN). It’s super annoying, right? But don’t worry, it’s usually something you can fix pretty easily.

Think of this like a detective game where we’re solving the mystery of the sign-in error. The main suspect? It could be a bunch of things, from a wonky WiFi router to something weird happening inside your PS4. The first thing you should do is check if your router is working properly. Sometimes, just turning it off and on again does the trick.

But wait, there’s a twist! Some folks have their internet working perfectly fine, yet they still can’t log into PSN. Sounds confusing, huh? This might still be an issue with your internet, so a router restart could be the secret move to get you back online.

So, let’s roll up our sleeves and dive into why this happens and how to fix it. Ready to become a PlayStation problem-solving hero? Let’s go! 🎮🔍

Causes of PlayStation Network Sign-In Failure | Error (WS-37469-9)

Alright, let’s break down the reasons why your PlayStation might be giving you the cold shoulder when you try to sign in. Think of this as a list of usual suspects in a detective story!

1. PSN Server Maintenance

First up, sometimes Sony, the folks behind PlayStation, need to do some housekeeping on their servers. This is like giving their system a health check to keep it running smoothly. They usually do this at specific times, between 10:30 and 12:30 PM based on where you live. It’s kind of like how schools have certain days for cleaning and maintenance. During this time, you can still play games and use most apps, but some things like the PlayStation Video store are off-limits.

If you try to sign in during this maintenance window and get the error WS-37469-9, don’t stress. It’s like waiting for the school janitor to finish cleaning the hallway. Just hang tight until they’re done.

And here’s a pro tip: If you want to play games during maintenance, make sure your PS4 is set as your main console. You can do this in the settings under “PlayStation Network/Account Management,” then select “Activate as Your Primary PS4.”

2. PSN is Temporary Unavailable

Sometimes, the PSN server takes an unexpected nap, and you might see error codes like CE-33991-5 or our main culprit, WS-37469-9. It’s like when the power goes out for a bit at home – a bit annoying, but it comes back. The PlayStation team is always working behind the scenes to fix any technical hiccups, so it’s usually not down for long.

When this happens, you won’t be able to connect to the PSN network, and you’ll see that frustrating “Sign-In Failure” message. It’s like when your favorite TV show is on a break; you just have to wait a bit until the next episode airs. 🕒🎮

3. The PSN Banned Your IP Address

Imagine if your PlayStation was a club, and suddenly you’re not allowed in. That’s kind of what happens when PSN bans your IP address. This can happen for a few reasons. Maybe the system thinks you’re up to no good (like trying to hack into it), or someone in charge decides to block your IP address to protect the network.

How do you know if you’ve been IP banned? Try signing in as usual. If you can’t and get a specific message about your IP being blocked, that’s your clue.

The most common reason for getting blocked? It’s like trying to open a door with the wrong key too many times. If you enter your username and password wrong too often and too fast, PSN might think you’re a burglar trying to break in! So, if you’re having trouble remembering your login info, it’s better to hit the reset button on your password than to keep trying and risk getting locked out.

4. Login Credentials Mismatch

Ever tried to open your locker but kept using the wrong combination? That’s what happens when you forget your PSN login details. If you try signing in with the wrong username or password a few times, PSN starts to get suspicious.

After about three tries, it’s a good idea to stop and try to recover your login details. If you keep trying and failing, PSN might think someone’s trying to break into your account and could block your IP address. Think of it like your school’s security guard getting worried if you keep trying to open the wrong locker. It’s better to just go to the office and check your locker combination than to keep trying the wrong one.

5. Your ISP Facing Troubles Connecting to the PSN

Imagine your PlayStation and your Internet Service Provider (ISP) are like two friends trying to help you find a party (the PSN server). They need to work together for you to join the fun. But sometimes, they can’t agree on the directions. This is what happens when there’s an issue connecting to PSN.

Finding the Party: DNS/Name Resolution

First, your ISP needs to figure out where PSN is located on the internet. This is called DNS/Name Resolution. If your ISP gets confused and can’t find the address, you’ll have trouble getting to the PlayStation party.

Getting There: Data Transmission

Next, your ISP needs to help send your PlayStation’s data to the PSN server. But what if your ISP is having a bad day and can’t route things properly, like a GPS giving wrong directions? Then you might not be able to connect.

If this happens, sometimes changing your PS4’s proxy settings can help, but it’s like taking a different route to the party – it might work, but not always.

6. Your WiFi Router Needs to Rest

Your WiFi router works hard to keep you online. But just like you after a long day, it can get tired, especially if it’s been on for a really long time. When it’s tired, it might struggle to connect to certain servers, like PSN.

If you’re getting the WS-37469-9 error, it could be your router asking for a little nap. The solution is simple: turn off your WiFi router and let it rest for about 5-10 minutes. It’s like giving it a short break to recharge its batteries. When you turn it back on, it might work much better and finally let you connect to PSN.

Fixing The PlayStation Network Sign-In Failed Issue | Error (WS-37469-9)

Alright, so you’ve tried the classic turn-off-and-on-again trick with your WiFi router and PS4, but you’re still stuck? No worries! Let’s look at some other ways to tackle this pesky sign-in issue.

Method #1. Be Up to Date

First things first, let’s make sure your PS4 is as smart as it can be. How? By updating it! Updates are like your PlayStation’s way of learning new tricks and fixing its own bugs. Here’s how you can make sure your PS4 is living its best life:

  • Check for the Latest PS4 System Software: Just like you check for updates on your phone, do the same for your PS4. You can find these updates on the official PlayStation website. Look for “PS4 System Software Update” and “Update System Software Manually.”
  • Set Up Automatic Updates: Want your PS4 to handle updates on its own? You can set it to download and install updates automatically. It’s like giving your PlayStation a permission slip to keep itself updated.

Method #2. Set the Automatic Login

Sometimes, the solution is as simple as telling your PS4 to remember you. Setting up automatic login might just do the trick. It’s like having a VIP pass to the PSN server. Here’s how to set it up:

  • Head to Settings: Think of this like the control center of your PS4.
  • Choose the User Option: This is where you tell your PlayStation who’s boss.
  • Find Login Settings: Look for a checkbox that says, ‘Log in PS4 Automatically.’
  • Restart Your PS4: Once you’ve checked that box, turn your PS4 off and on again.
  • Try Signing In: Now, see if you can get into PSN without any hassle.

Method #3. Change your MTU Setting

If the PlayStation Network is still playing hard to get, changing the MTU (Maximum Transmission Unit) setting on your PS4 might be the secret handshake you need. It’s a bit like adjusting the size of the messages your PlayStation sends out into the internet. Here’s how to do it:

  • Open the Settings Menu: This is your PS4’s control panel.
  • Go to Network: Think of this as the place where your PS4 meets the internet.
  • Set Up Internet Connection: Choose the ‘Use Wi-Fi’ option if you’re wireless.
  • Choose Custom Setup: Here, you’re telling your PS4 you want to do things a bit differently.
  • Pick Your Wi-Fi Network: Select the network you usually use.
  • IP Address Settings to Automatic: This is like letting your PS4 pick its own address.
  • DHCP Host Name? Do Not Specify: Just skip this part.
  • DNS Settings? Automatic: Let your PS4 decide the best DNS.
  • Time for MTU Settings – Go Manual: Here’s the crucial part.
  • Enter MTU Value: Type in 1473. This is a magic number that might just work!
  • Proxy Server? Do Not Use: You don’t need this.

Once you’ve done all this, give your PS4 a restart and try signing into PSN again. With a bit of luck, this MTU tweak could be the key to unlocking your sign-in problem.

Method #4. Change the DNS Setting

Think of DNS (Domain Name System) like the contact list in your phone. It helps your PS4 find the address of gaming servers or websites on the internet. When your PS4 wants to connect to other gamers or a website, it checks this list.

However, sometimes the DNS your PS4 uses might get a bit confused, and you end up with the WS-37469-9 error. Changing the DNS settings on your PS4 can be like updating your phone’s contact list so it knows exactly where to go. Here’s how to do it:

  • Head to Settings on Your PS4: Your control center for all things PlayStation.
  • Select Network: This is where you manage how your PS4 talks to the internet.
  • Set Up Internet Connection: Choose Wi-Fi or LAN Cable, depending on your setup.
  • Go Custom: Tell your PS4 you’re going to give it some special instructions.
  • Choose Your Wi-Fi Network: If you’re using Wi-Fi, select your network and enter the password.
  • Automatic IP Address: Let your PS4 figure out its own IP address.
  • Skip the DHCP Setting: Choose ‘Do Not Specify’ here.
  • Manual DNS Setting: This is where the magic happens.
  • Enter the New DNS: Type in for the primary DNS and for the secondary DNS.
  • Finish Up: Select ‘Next’, then ‘Automatic’, and finally, ‘Do Not Use’ for the proxy server.

If this particular DNS doesn’t solve the problem, no sweat! There are other DNS options you can try. Here’s a list of some popular free DNS servers that might help:

  • Cloudflare: Primary –, Secondary –
  • Comodo SecureDNS: Primary –, Secondary –
  • DNSAdvantage: Primary –, Secondary –
  • …and many others like Dyn, FreeDNS, Google, Level 3, OpenDNS, OpenNIC, Uncensored DNS, Verisign, Yandex.

Each of these has its own primary and secondary DNS numbers. It’s like having a bunch of different contact lists – if one doesn’t work, you can try another!

Method #5. Rebuild PS4 Database

Think of rebuilding your PS4’s database like doing a big spring cleaning in your house. It’s a way to tidy up the mess inside your PS4 that might be causing problems, including the pesky sign-in issue. Plus, it makes your PS4 run faster and smoother. Here’s how you do it:

  • Turn Off Your PS4: Make sure it’s completely off, not just in rest mode.
  • Enter Safe Mode: Press and hold the power button until you hear two beeps. This is like a secret door to your PS4’s inner workings.
  • Connect Your Controller: Use a USB cable to connect your DualShock 4 to your PS4.
  • Find ‘Rebuild Database’: Scroll down to option 5 in the Safe Mode menu.
  • Start the Rebuild: Press X to begin. This could take a little while, so maybe grab a snack or catch up on some reading.

Rebuilding the database reorganizes everything on your PS4’s hard drive. It’s like sorting out a messy room so you can find your stuff more easily. This can make your games load faster and run smoother.

Method #6. UnBlock your IP Address

If your IP address is banned from PSN, it’s like being locked out of your own house. But don’t worry, there’s a way to sneak back in. Here’s the secret:

  • Find Your Current IP: Open a browser and search “What’s my IP?” Keep this info handy.
  • Log Into Your Router: You’ll need your router’s login info for this.
  • Change Your MAC Address: In the router settings, find the MAC Address section and change just the last digit. For example, change F0:97:98:52:5D:C8 to F0:97:98:52:5D:C7.
  • Power Cycle: Unplug your modem and router for 2 minutes.
  • Restart the Modem, then the Router: Let the modem boot up first, then turn on the router.
  • Check Your New IP: Open a new tab and search “What’s my IP?” again. It should be different now.

If this doesn’t work the first time, try resetting your modem and repeating the steps. This method is like changing the locks on your house so you can get back in. It’s a clever trick that can save you a lot of time and hassle.

Method #7. Use a LAN Connection

Sometimes the simplest solutions are the best. If you’re in a hurry and don’t want to dive into complex troubleshooting, try using a LAN connection instead of Wi-Fi. It’s like choosing a direct flight over one with multiple layovers. Many gamers find that a wired Ethernet connection works much more reliably than Wi-Fi, especially when dealing with sign-in issues.

Here’s What to Do:

  • Get an Ethernet Cable: This is your direct line to the internet.
  • Plug It In: Connect one end to your PS4 and the other to your router.
  • Enjoy a Stable Connection: You might notice a smoother and more reliable gaming experience.

This approach is especially useful if you think your Wi-Fi might be the root of the problem. It’s a quick and easy fix to get you back in the game.

Method #8. Factory Reset PS4

When all else fails, it’s time to consider a factory reset. This is like hitting the reset button on your PS4, wiping it clean and starting fresh. Remember, this will erase all your data, so it’s really a last-ditch effort.

Before You Start:

  • Backup Your Data: Make sure you save all your game data to the cloud or a USB drive.
  • Prepare for a Fresh Start: Understand that a factory reset will delete everything on your PS4, including all your games, settings, and user data.

How to Do It:

  • Visit the Official PlayStation Website: They have all the instructions you need.
  • Look for These Guides:
    • “Restore PS4 Default Settings”: This will guide you through resetting to the original factory settings.
    • “Initialise PS4 System and Reinstall System Software using Safe Mode”: This is for a more thorough reset, which also includes reinstalling the PS4 software.

A factory reset is like giving your PS4 a brand new life. It’s a big step, but sometimes it’s the only way to solve stubborn problems like the WS-37469-9 sign-in error.


Alright, gamers! We’ve tackled the mystery of the “PlayStation Network Sign-In Failed | Error (WS-37469-9)” issue head-on. Remember, this problem can pop up for all sorts of reasons. Sometimes, it’s just a temporary glitch that’ll fix itself over time. Other times, it might need a bit more detective work from your side.

But here’s the thing: don’t stress! If you’ve tried all the tricks we talked about and you’re still stuck, there’s always one more ace up your sleeve. That’s right, it’s time to call in the experts: PlayStation customer support. These folks are like the superheroes of the gaming world, ready to swoop in and help you out when things get tricky.

So, if you’re ever in a bind with your PSN sign-in, just remember: you’ve got a whole toolbox of solutions to try, and a team of pros just a phone call away. Keep calm, game on, and know that you’re never alone in solving these tech puzzles.

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