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How to Fix PlayStation Network Sign In Failed

Alex Ortiz
By Alex Ortiz Add a Comment

Hey buddy! 🎮 Are you having a tough time trying to sign into the PlayStation Network on your PS4 or PS5? Are you getting a message that says “Network sign-in failed”? Don’t worry. I’m here to help! Let’s figure this out together.

Your PlayStation might be giving you a hard time signing in for a few different reasons. Sometimes, it’s because there’s a problem with the PlayStation servers. Other times, it might be because of how your internet or network is set up at home.

If you’re seeing that “Network sign-in failed” message pop up on your screen, whether it’s on a PS4 or PS5, stick with me. I’ll walk you through some simple steps to get you back to gaming in no time!

1. Check PlayStation Server Status

Sometimes the PlayStation Network itself has a few hiccups. 🎮💡 So, before we dive into other fixes, let’s see if the problem is from their side.

How Do I Check It?

Super simple! Here’s what you do:

  1. Go to the PlayStation Network’s Service Status page. Make sure to pick the region you’re in.
  2. Look for any alerts or notifications. If you see something in the “Account management” section saying there’s maintenance or another problem, then that’s likely our culprit.

What If There’s a Problem on Their End?

If it turns out there’s some work going on with their servers, all we can do is wait a little. Sony’s on it! But if everything on their end looks good and all the lights are green, then let’s move on and check other things that might be causing the issue.

2. Log Out/Log Back In

Sometimes the easiest solution works like magic. 🎩✨ Just like turning off a gadget and turning it back on, we can try logging out and then logging back in. It’s a super simple trick, but it can fix a bunch of unexpected glitches.

How Do I Do That?

Alright, here we go! Let’s keep it easy:

  1. Find your profile picture on the Home Screen of your PlayStation (whether it’s a PS4 or PS5).
  2. Click on it, and you should see an option that says Log Out. Give that a click!
  3. Now, just log back into your profile.

That’s it! Sometimes, just doing that quick sign-out and sign-in thing can make everything run smoothly again. Fingers crossed! 🤞 If it doesn’t help, no worries, we have more tricks up our sleeves!

3. Reboot PS5/PS4

Alright, let’s try another easy and often helpful trick: giving your PlayStation a little rest. Think of it as letting your PS4 or PS5 take a quick nap and wake up refreshed! 💤🎮

How Do We Do This?

Okay, follow along with me:

  1. Press that cool PS button on your controller. It’s the one with the PlayStation logo.
  2. Once you do that, you’ll see a Power icon (it kinda looks like a circle with a line at the top). Click on it.
  3. Now, choose Restart PS5/PS4 from the options that show up.

Let your PlayStation restart. When it wakes up from its little nap, we’ll see if it feels better and lets you sign in without any fuss! If not, hang in there. We’re not out of solutions yet! 😉👍

4. Restart Router or Modem

So, your PlayStation might be trying its best, but there’s another player in the game – your internet box (you might know it as a router or modem). Sometimes it gets a bit grumpy and needs a quick break too. 📶🔌

How Do I Give My Router a Break?

Here’s our game plan:

  1. Find your router or modem. It’s usually a box with blinky lights, and it’s what gives you internet.
  2. Turn it off for about 10 seconds. Count with me: 1… 2… 3… (all the way to 10!)
  3. Now, turn it back on.

Give it a minute or two to get all its lights back on and blinking like they should.

Still No Luck? Let’s Try a Soft-Reset!

If just turning it off and on didn’t do the trick, you might want to try a “soft-reset”. Don’t worry, it sounds more complicated than it is. Check your router’s manual (or look it up online) to see how to do a soft-reset for your specific model.

Remember, we’re doing this together! Keep your chin up, and let’s get you back into the gaming world. 🎮🌍 If this doesn’t work, stay with me, we’ve got more to try!

5. Delete and Re-add Registered Network

Imagine you had a friend you didn’t talk to for a while, and when you tried chatting again, things felt a bit… off. Sometimes, all you need is a fresh start! The same can be said for your PlayStation and your internet. Let’s help them reconnect and become besties again! 🎮❤️📶

Here’s How We Help Them Reconnect:

  • Finding the Settings: On your PlayStation’s Home Screen (that’s where all your games are), look at the top. You should see Settings. Click on that!
  • Going to the Network: Inside Settings, there’s an option called Network. Yep, you got it, go there!
  • Time to Set Up: In Network, you’ll see Settings again, and right under it is Set Up Internet Connection. That’s our next stop.
  • Recognizing Old Friends: You should see your internet connection listed here. When you find it, press the Options button on your controller (it’s a little button with three horizontal lines). A menu will pop up, and from there, choose Forget. Don’t worry; we’re just giving it a short break!
  • Rekindling the Friendship: Now, look for the list that says Networks found. Your old internet connection should be there, waiting for you. Click on it and set it up just like you did the first time you introduced your PlayStation to your internet.

There you go! With a fresh start, your PlayStation and your internet should be chatting happily again. If not, don’t sweat it! We’re not out of options. Stick with me, and we’ll keep working on it. 👊🎮

6. Switch to Ethernet or a Different Wireless Network

Alright, let’s think of this in terms of toys. Imagine you have a toy car 🚗 that’s powered by batteries, but it’s not working well. So, you switch to a toy car with a little pull-back motor instead, and vroom! It zooms off. Similarly, changing how your PlayStation talks to the internet might just do the trick!

Wi-Fi to Ethernet: The Fast Lane!

If your PlayStation is using Wi-Fi (like how our phones connect to the internet without wires), we can try something called Ethernet. It’s like giving your PlayStation a direct line to the internet. It’s super fast and steady!

Here’s How:

  • You’ll need an Ethernet cable (it looks like a thicker phone charger with special ends).
  • Plug one end into your PlayStation and the other into your router or modem.
  • Then, on your PlayStation, go to Settings > Network > Settings > Set Up Internet Connection. Choose the wired option.

Or Try a Different Wi-Fi: New Friends!

If you can’t use an Ethernet cable, no problem! Let’s try another Wi-Fi. You could even turn your phone into a mini-internet provider for your PlayStation. Cool, right?

Here’s the Plan:

  • Set up a wireless hotspot on your phone (whether it’s an Android or iPhone, they both have this feature).
  • On your PlayStation, go back to Settings > Network > Settings > Set Up Internet Connection.
  • Choose Wi-Fi and then pick your phone’s hotspot from the list.

Whichever way you choose, we’re hoping this change helps your PlayStation feel more at home on the internet. And if not, hey, we’re in this together. Let’s keep going! 🚀🎮

7. Set Up Automatic Login

Imagine waking up and your breakfast is already made for you. Pretty awesome, right? Well, that’s what we’re gonna do with your PlayStation. Instead of telling it to log in every time, we’re gonna set it up so it does it all by itself! 🍳🎮

Here’s How to Make the Magic Happen:

  • Starting Point: Head over to that familiar Settings place on your PlayStation’s screen. Once you’re there, look for something called User and Accounts. Yep, click on it!
  • The Next Step: Inside User and Accounts, you’ll find Login Settings. That’s our next destination. Off we go!
  • Making It Automatic: Here, you’ll see an option that says Log In to PS5/PS4 Automatically. You want to turn that on. It’s like flipping a light switch, but this one’s for automatic logins.

That’s it! Now, every time you turn on your PlayStation, it’ll remember you and log you in all by itself. It’s like your PlayStation is saying, “I got this!” If you’re still seeing that “Network sign-in failed” message, hang tight. We’re exploring all the possibilities, and I’m right here with you! 💪🕹️

8. Change to Google DNS

Imagine the internet as a huge city and every website as an apartment in it. To find an apartment, you need its address, right? The DNS (think of it as an address book) helps your PlayStation find these addresses. Sometimes, using a different address book can help things run smoother.

Google has its own address book called Google DNS, and lots of people like using it. Let’s see if it helps our situation.

Here’s How We Switch to Google’s Address Book:

  • Back to Basics: On your PlayStation, go to Set Up Internet Connection. You remember where it is, right?
  • Select and Dive Deeper: Pick your internet connection and press the Options button on your controller. A menu will pop up, and from there, go to Advanced Settings.
  • Manual Tweaking: Now, you’ll see something called DNS Settings. Select that and change it to Manual.
  • Google’s Magic Numbers: Here’s where we put in the numbers for Google’s DNS. For the Primary DNS, enter 8.8.8.8 and for the Secondary DNS, enter 8.8.4.4.
  • Save and Seal: Now hit OK to make sure your PlayStation remembers these numbers.
  • Last Test: Go back one step and find Connection Status. Click on Test Internet Connection. This will check if everything’s working fine now.

Alright, fingers crossed! 🤞 If Google’s DNS is the charm we need, you should be good to go. If not, don’t worry. We’re a team, and we won’t give up until we figure this out! 🎮💡

9. Modify the MTU Setting

Think of MTU like the size of a mail package. Sometimes, making the package a bit smaller can help it get delivered faster. 📦✉️

Let’s adjust the package size (MTU) on your PlayStation and see if it helps:

Here’s How We Do the MTU Shuffle:

  • Start at Set Up: On your PlayStation, navigate to Set Up Internet Connection. You’re becoming quite the expert at finding this, aren’t you? 😄
  • Deep Dive: Once you’re there, pick your internet connection and tap that Options button on your controller. From the menu that pops up, head over to Advanced Settings.
  • Find the MTU: Now, look for the MTU option and set it to Manual. This way, we can tell the PlayStation exactly what size we want our mail package to be.
  • Size Adjust: The default MTU value is usually 1500, but we’re going to change it. Try 1473 or 1475. It’s like giving your PlayStation a different sized backpack to see which one fits best.
  • Lock it in: Press OK to make sure your PlayStation remembers this new backpack size.

Alright, with this tweak in place, let’s see if it helps smooth out your sign-in journey! If not, no stress. We’ve still got some more tricks up our sleeve, and I’m right beside you on this techy adventure! 🌟🎮

10. Make Additional Network Changes

Just like there are many ways to say “hello” (hi, hey, howdy!), there are multiple ways your PlayStation can greet the internet. Let’s make sure it’s saying it just right! 🤝🌐

Here’s our Checklist:

  • Find the Spot: Head over to the Set Up Internet Connection screen on your PlayStation. I bet you could find it with your eyes closed by now!
  • Select and Dive In: Click on your internet connection, and you’ll see a bunch of settings. Let’s make sure they’re set up like this:
    • IP Address: Set this to Automatic. Think of the IP address as your PlayStation’s home address in the big city of the internet. By setting it to Automatic, your PlayStation will figure out its address by itself.
    • DHCP Host Name: Choose Do Not Specify for this one. It’s like telling your PlayStation, “Don’t worry about giving a specific name to the postman. He knows where you live!”
    • Proxy Server: This one should be set to Don’t Use. A proxy is like a middleman who passes messages between your PlayStation and the internet. By choosing “Don’t Use”, you’re telling your PlayStation to talk directly without a middleman.
  • All Set! Once everything is in order, you’re good to go!

Alright! With these settings in place, we’re making sure your PlayStation knows the best way to talk to the internet. Let’s keep our fingers crossed that this smooths things out. And remember, no matter how techy things get, I’m here with you every step of the way! 🎮🛠️

11. Update System Software

Imagine your PlayStation as a car. Every now and then, it needs a little tune-up to keep it running smoothly. This is what updating your system software does! 🚗💨 Let’s make sure your PlayStation is humming along nicely with the latest software.

Here’s How to Give Your PlayStation That Fresh Update Feeling:

  • Head to the Garage (Sort of): Go to Settings on your PlayStation. Now, select System.
  • Find the Mechanic’s Tools: From here, pick System Software Update and Settings.
  • Time to Update: Now, click on Update System Software, then Update Using Internet. This is like asking your PlayStation to check if it needs any new parts.
  • Install the Goodies: If there’s an update available, you’ll be prompted to hit Update Now. This will install any shiny new features or fixes your PlayStation needs.

But hey, what if the internet way isn’t working out? No worries! We’ve got an old-school method using a USB. Kinda like giving your PlayStation a manual tune-up!

For the USB Tune-Up:

  • Prep the USB: On your computer, format a USB drive to FAT32. It’s like cleaning out your garage before bringing the car in.
  • Make Folders: On the USB, create a folder named PS5 or PS4 (depending on your console). Inside that folder, make another one called Update. Think of these as garage bays for your PlayStation car.
  • Get the Update: On your computer, download the latest software update for your PS5 or PS4.
  • Move it Over: Once downloaded, put that update file in the Update folder you created on the USB.
  • USB to PlayStation: Plug that USB into your PlayStation.
  • Run the Update: Go back to the updating steps, but this time, choose Update from USB Device. This tells your PlayStation, “Hey, I brought my own tune-up kit!”

And there you go! Whether via internet or USB, giving your PlayStation a software tune-up can help it run better and maybe, just maybe, solve that pesky sign-in problem. Remember, I’m here rooting for you! Let’s get that PlayStation purring! 🎮🔧

12. Rebuild the PS5/PS4 Database

Here’s Your Step-by-Step Cleaning Guide:

  • Quiet Down, PlayStation! First things first, turn off your PS5/PS4 completely. We can’t clean if the toy box is still open!
  • Plug and Prep: Got that cool DualSense or DualShock controller? Connect it to the PlayStation using its charging cable. It’s like grabbing your cleaning brush!
  • Wakey Wakey, But Gently: Time to turn the PlayStation back on, but there’s a trick! Hold down the Power button. Wait for it… You’ll hear a beep when you first press it. Keep holding… Until you hear a second beep! It’s the PlayStation’s way of saying, “Alright, let’s get cleaning!”
  • Welcome to the Cleaning Room: Your PlayStation should now be in “Safe Mode.” It’s a special room where we can do our deep cleaning!
  • The Big Clean: Now, on the Safe Mode screen, you’ll see an option called Clear Cache and Rebuild Database. Select it! This is the magic step where we tidy up all the toys and make the toy box shine.

13. Factory Reset PS5 Settings

Well, that’s what we’re about to do with your PlayStation. We’ll give it a fresh start by restoring its factory settings. Imagine this as giving your room a total makeover – everything back in its original place! 🔄🎮

But good news! Even though we’re resetting things, your games and save data will stay safe. They’re like your favorite toys; we won’t let anything happen to them!

Let’s Dive In! Here’s How to Factory Reset:

  • Into the Safe Room: First, boot up your PlayStation in Safe Mode. It’s the special, quiet room where we make big changes.
  • Pick the Fresh Start Option: In Safe Mode, there’s an option called Restore Default Settings. It’s like the “undo” button for your PlayStation’s settings. Select it!
  • Wake Up and Set Up: Once that’s done, restart your PlayStation like you normally would. After it wakes up from its fresh start nap, you’ll need to set up your internet connection again. It’s like teaching it how to surf the web all over again!
  • Give Signing In Another Try: Now that your PlayStation’s had its makeover, try signing in with your PSN login info. Let’s hope it feels more cooperative this time around!

Contact PS5 Support

If the “Network sign-in failed” message still pops up, maybe it’s time we ask for a bit of expert help.

Here’s What You Can Do Next:

  • Sony’s Handy Tool: Sony has this cool tool called the Fix & Connect tool. It’s like a superhero tool belt for PlayStation problems! Use it to diagnose and troubleshoot any connection issues with your console.
  • Ring, Ring! It’s PlayStation Support: If even the superhero tool doesn’t come to the rescue, don’t worry. Just like when you’re stuck in a tough level of a game and call in a friend, you can reach out to PlayStation Support. These are the gaming wizards who know the ins and outs of PlayStations and are there to help.

I know it’s frustrating when things don’t work the way they should, especially with something as fun as a PlayStation. But remember, every problem has a solution. With a little help from the experts, you’ll be back in the game in no time!

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