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PSN Error Code (WS-37368-7) | Fixed by Experts

Alex Ortiz
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Hey there, gamers! Have you ever been in the middle of an epic gaming session on your PS5 and suddenly, bam! You’re hit with the PSN (WS-37368-7) Error code? Annoying, right? It’s like your PS5 is throwing a tantrum and refusing to let you play. This error is a real headache because it pops up without any clear instructions on how to fix it.

Usually, this error shows up when your PSN account has stepped out of line and broken some of the PlayStation’s rules (that’s why you see that message about your account being banned). But hey, don’t sweat it! It’s not the end of the world, and I’m here to help you sort it out.

In this article, we’re going to dive into some handy fixes for this pesky problem. I’ll guide you step-by-step so you can squash this bug and get back to what you love most – gaming! Let’s roll up our sleeves and get your PS5 back in action. 🎮🛠️

What Does PlayStation Error Code (WS-37368-7) Mean?

Let’s break down what the PlayStation Error Code (WS-37368-7) really means. Picture this: You’re all set to log into your PlayStation, and suddenly, you’re greeted with this error code. It’s like a big red stop sign saying, “Hold up! There’s a problem with your account.” This error is not new; it’s been around since the days of the PS3 and is still causing headaches for PS4 and PS5 players.

So, what’s the deal with this error code? Essentially, it’s PlayStation’s way of saying, “Your account has been naughty.” When you see this error, it’s accompanied by a message like:

“Access to PlayStation Network by this account has been banned due to violations of the PlayStation Network Terms of Service and User Agreement.”

This means you’ve crossed a line somewhere, and PlayStation has put your account in a timeout – either for a little while (temporary ban) or for good (permanent ban). It’s their way of keeping the gaming environment fun and fair for everyone.

In simple terms, if you’re seeing this error on your PS4 or PS5, it means your account is currently blocked from using PlayStation Network services. You won’t be able to join in on online gaming or access other PSN features until this ban gets lifted. It’s like being grounded, but in the gaming world! 🚫

Causes of PS5 Error (WS-37368-7)

Ever wonder what sets off the PlayStation Error Code (WS-37368-7) on your PS5? It’s like accidentally stepping on a hidden trap in a video game – suddenly, you’re caught off-guard. Let’s look at the usual suspects behind this error:

  • Breaking PSN’s Rules: The top reason is usually that you’ve bent or broken the rules laid out in the PSN’s Terms of Service or User Agreement. Think of these as the rulebook for playing fair and square on PlayStation.
  • Account Sharing: Have you tried using someone else’s PSN account on your console? That’s a no-no in PlayStation’s eyes.
  • Location Issues: Sometimes, you might try to access PSN in a place where it’s not available, or it could be down for maintenance. It’s like trying to enter a shop that’s closed for the day.
  • Internet Woes: A shaky internet connection can also trigger this error. It’s like trying to make a call with bad reception – it just doesn’t work.

If you’re hit with this error, first make sure your console is online and check if PSN is up and running in your area. If everything seems fine there, try troubleshooting your internet connection. Still stuck? It’s time to ring up Sony for some help.

Does Error (WS-37368-7) Mean a Permanent or Temporary Ban?

When this error pops up, it’s like PlayStation is either putting your account in the penalty box for a short time or kicking it off the team for good. It all depends on what rule you broke and how serious it was.

  • Temporary Ban: If you just stepped a little out of line, you might face a temporary ban. It’s like being grounded – it won’t last forever, and you’ll be back in action after a short break.
  • Permanent Ban: Did something more serious? That could lead to a permanent game over for your PSN account.

Remember, seeing this error doesn’t always mean your account is banned for good. Sometimes, it’s just a temporary hiccup. But, if you’re sure it’s a permanent ban, the later parts of this article will guide you on how to deal with it.

Also, keep in mind, Sony doesn’t just hand out bans willy-nilly. They’ll look into things if:

  • You Owe Money: If your account is in debt to PSN, clear the balance, and you might be back in business.
  • Inappropriate Online ID: If your online ID isn’t playing by the rules, a chat with Sony’s support team might help set things straight.

Stay tuned for more tips on how to tackle this error and get back to gaming!

How to Fix Error (WS-37368-7) On PS4 and PS5

If the Ban Is Temporary

Stuck with the PlayStation Error (WS-37368-7)? Whether it’s a temporary timeout or a more serious game over, let’s explore how you can tackle it.

Handling a Temporary Ban

Got a Timeout? Here’s What to Do:

If you’re facing a temporary ban (think of it as a short break from the PlayStation world), here’s the lowdown:

  • Online Services on Hold: During the ban, you won’t be able to use PSN’s online features. Also, no refunds if your PSN subscription runs out during this time.
  • Wait It Out: Just like waiting for your favorite game to load, you’ll need to wait for the ban period to end. Patience is key here.
  • Watch Out for Payment Issues: If a payment gets reversed (say, your bank pulled back a charge), your account will stay suspended until you settle the bill.

Getting Back on Track

Sony’s Rescue Mission – Use the Account Restore Form:

Navigating through Sony’s process might feel like a mini-game itself. But don’t worry, I’ve got your back with these steps:

  • Open the Web-to-Case Support Form: Grab your computer and head to Sony’s web-to-case support form.
  • Fill the Details: Choose ‘Banned/Suspended Account for Chargeback’ from the dropdown. Enter your personal info and PSN ID.
  • Describe Your Issue: Be clear and detailed about why you requested the chargeback. This helps Sony understand your situation better.
  • Submit and Wait: After submitting, Sony should get back to you within a day. If all goes well and you’ve not broken any major rules, they’ll guide you to clear your dues.

The Duration of the Temporary Ban

How Long is This Gaming Break?

  • The length of the ban can vary – it’s like different levels in a game, depending on the severity of the issue. It could range from a few days to several weeks.
  • Post-Ban: Once the ban lifts, try accessing your PSN account again. If you still see the error, it might be a sign of a permanent ban, calling for different measures.

Remember, facing this error is not the end of your PlayStation journey. With a bit of patience and the right steps, you’ll be back in the game in no time! 🎮

If the Ban Is Permanent

Facing a permanent ban on your PSN account is like hitting a major roadblock in your gaming journey. Let’s explore what you can do if you find yourself in this tough spot.

Understanding a Permanent Ban

When Sony drops the permanent ban hammer, it usually means they’ve spotted a pattern of rule-breaking behavior. This could be repeated chargeback issues or a series of violations of their Terms of Service (ToS). Think of it as repeatedly breaking the rules in a game until the game decides you can’t play anymore.

Is There a Way Back?

Making a Call to PSN Support:

  • Reach Out: You can try calling the PSN support number at 1-800-345-7669. It’s like asking for one more chance to play.
  • Keep Expectations Realistic: However, brace yourself – getting a permaban reversed is like trying to win the hardest level in a game. Many players report that their efforts to overturn a permanent ban, especially related to error WS-37368-7, often don’t succeed.

The Last Resort

Starting Over – A New Beginning:

  • If all paths to reinstating your old account are blocked, think of it as a forced reset. Your only move might be to create a new PSN account and start afresh.
  • Fresh Start: Yes, it’s a bummer to lose progress and start from scratch. But sometimes, a new beginning can lead to even greater gaming adventures.
  • Learn and Adapt: Use this as an opportunity to understand the importance of adhering to PSN’s rules. It’s like learning from a game-over screen, ensuring you don’t make the same mistakes again.

Remember, a permanent ban isn’t the end of your PlayStation experience. It’s just a challenging twist in your gaming story, and with a new account, you can jump back into the action!

Tips to Avoid the (WS-37368-7) error on PSN

Staying clear of the PSN Error Code (WS-37368-7) is like avoiding pitfalls in a video game. Here are some pro tips to help you navigate safely and keep your gaming experience smooth.

Tip #1: Keep an Eye on Payment Reversals

  • Ensure Smooth Transactions: The key is to make sure your bank or credit institution doesn’t reverse any charges related to your PlayStation Network subscription.
  • Banks vs. PSN: Be aware that due to concerns about fraud, some banks might block recurring payments to PSN. If your bank does this, it’s like accidentally setting off an alarm in a stealth game – you’ll trigger the (WS-37368-7) error.
  • Talk to Your Bank: If your bank has restrictions on PSN transactions, give them a call and ask to remove these blocks. It’s like negotiating a truce in a strategy game.

Tip #2: Understand Sony’s Digital Purchase Rules

  • No Backsies on Games: Once you start playing a game you bought on PSN, you generally can’t back out of paying for it. Think of it as a commitment – like choosing a character in a game.
  • Cancellation Policy: For the nitty-gritty on this, check out the Sony PSN Cancellation Policy. It’s like reading the game manual to avoid any surprises.

Tip #3: Secure Your Account from Unauthorized Purchases

  • Password-Protect Your Purchases: Setting up a checkout password on the PlayStation Store is like putting a lock on your in-game treasure. It stops anyone else from making purchases without your OK.
  • Manage Your Minis: If you’re the PSN Family Manager, setting up purchase restrictions on your children’s accounts is crucial. It’s like setting ground rules in a multiplayer game to ensure fair play.

Additional Tactics to Stay Safe

  • Communication is Key: If someone else makes a purchase without your permission, get in touch with PlayStation Support right away. It’s like calling in reinforcements when you’re in a tight spot in a game.
  • Be Vigilant: Regularly check your account for any unusual activity. Think of it as keeping an eye on the map in an adventure game to avoid getting lost.

Remember, staying out of trouble on PSN is about being aware, prepared, and proactive. With these tips, you’re set to enjoy a smooth and hassle-free gaming experience!


That’s a wrap on navigating through the murky waters of the PSN Error Code (WS-37368-7)! I hope this guide has been like a trusty map, leading you out of the error code jungle and back into the clear, exciting world of gaming.

If any questions or mysteries still linger about this topic, don’t hesitate to drop a comment below. Think of it as sending out a signal for further help – I’m here to assist and guide you through any more gaming quandaries or tech puzzles you might encounter.

Happy gaming, and may your PSN adventures be smooth sailing from here on out! 🌟

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